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Privacy & Patient Information

How Patient Information And Diagnostic Records Are Handled

Orbit Diagnostics & Healthcare recognises that diagnostic information and healthcare communication are sensitive in nature.

This page explains how appointment information, communication records, diagnostic outputs and operational information may be handled during normal clinic activity.

Our aim is to support patient privacy while also meeting applicable clinical, operational and legal obligations.

Core Privacy Principles

Reports Are Intended For The Patient

Diagnostic outputs are intended to be delivered directly to the patient or authorised recipient according to clinic process.

Minimum Necessary Access

Access to information may be limited to operational, diagnostic and reporting requirements.

Operational Confidentiality

Patient information is not intended for public disclosure.

Regulatory Compliance

Certain information may be retained or disclosed where required under applicable law.

Information That May Be Received

01

Appointment Information

Name, contact details, requested service and scheduling preferences.

02

Diagnostic Workflow Information

Operational information required for examination and reporting.

03

Communication

Phone, WhatsApp and email communication related to appointments and visits.

Diagnostic Reports And Result Handling

Ultrasound & Imaging Reports

Where written reports are issued, they are intended for patient use and clinical follow-up according to examination workflow.

Access may be restricted to authorised operational and reporting processes.

Pregnancy Imaging & Regulatory Requirements

Pregnancy-related imaging and ultrasound activity may be subject to applicable Indian regulatory requirements.

Record creation, retention and inspection obligations may apply where legally required.

The clinic does not provide prenatal sex determination services and disclosure of foetal sex is not supported.

ECG Outputs

ECG services may produce examination outputs intended for physician interpretation.

Storage practices may vary according to operational workflow.

Blood Test Reports

Blood investigation reports may be delivered through available communication channels and physical collection where applicable.

Access is intended for the patient and authorised processes.

Record Retention And Availability

Record handling practices may differ depending on examination type, operational requirements and applicable legal obligations.

Certain diagnostic activities may require records to be retained for defined periods under applicable regulation.

Other outputs may not be routinely retained after operational use unless required for legal, administrative, diagnostic or reporting purposes.

Patients should not assume indefinite future availability of examination outputs.

Website Information & Technical Data

When visitors access the Orbit Diagnostics & Healthcare website, certain technical information may be collected automatically through standard website technologies. This information may include browser type, device information, operating system, referring pages, pages visited, approximate geographic region and other technical details that help website systems function properly.

This information is generally used to understand website performance, improve user experience, identify technical issues and support the normal operation of the website. Such information is typically not used to personally identify individual visitors unless required for security, legal or operational purposes.

The collection of technical website information helps us understand how visitors interact with our website and enables ongoing improvements to accessibility, performance and patient information resources.

Information Submitted Through Contact Forms

Patients and visitors may voluntarily provide information when submitting appointment requests, contact enquiries, callback requests or other communications through the website.

Information submitted may include a name, phone number, email address, preferred appointment details, healthcare enquiry information or other information voluntarily provided by the individual.

This information may be used to respond to enquiries, arrange appointments, provide requested information, coordinate patient communication and support clinic operations.

Patients are encouraged not to submit sensitive healthcare information through website forms unless specifically requested or necessary for the purpose of the enquiry.

Phone, WhatsApp & Email Communication

Orbit Diagnostics & Healthcare may communicate with patients through phone calls, WhatsApp messages, email communication and other available communication channels.

These communications may relate to appointment scheduling, appointment reminders, preparation instructions, report availability, service enquiries or general patient support.

Patients who choose to communicate using third-party communication platforms should understand that such services operate according to their own privacy and security practices.

Patients are encouraged to ensure that the contact information they provide is accurate and accessible only to authorised individuals whenever possible.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality, enhance user experience and better understand how visitors interact with website content.

Cookies are small files that may be stored on a visitor's device and help websites remember preferences, support functionality and gather analytical information regarding website usage.

Visitors can generally control cookie settings through their browser preferences. However, disabling certain cookies may affect the functionality of some website features.

Analytics & Website Performance

Analytics tools may be used to understand website performance, visitor behaviour and overall website effectiveness. Information collected through analytics systems generally helps identify opportunities to improve content, navigation and user experience.

Analytics information is typically reviewed in aggregate form and is used to support website improvement and operational decision-making.

These insights help us create more useful healthcare information resources and improve access to diagnostic service information for patients and visitors.

Information Security

Protecting patient information is an important responsibility. Orbit Diagnostics & Healthcare uses reasonable administrative, operational and technical measures intended to support the security of information handled through clinic operations and website activities.

While no system can guarantee absolute security, efforts are made to reduce the risk of unauthorised access, misuse, disclosure or alteration of information.

Patients are encouraged to take appropriate precautions when sharing information online and to protect access to their own devices, email accounts and communication platforms.

Questions About Your Information

Patients who have questions regarding information associated with their appointments, reports or clinic communications are encouraged to contact Orbit Diagnostics & Healthcare directly.

Where appropriate and subject to operational, legal and privacy considerations, patients may request clarification regarding information held by the clinic or notify the clinic regarding administrative inaccuracies that may require review.

Requests will be considered in accordance with applicable operational procedures and healthcare obligations.

Changes To This Privacy Policy

Healthcare services, website technologies, operational practices and legal requirements may change over time. As a result, this Privacy Policy may be updated periodically to reflect improvements, operational changes or regulatory requirements.

When significant updates are made, the revision information displayed on this page may also be updated.

Visitors are encouraged to review this Privacy Policy periodically to remain informed about current privacy practices.

Privacy Contact Information

Questions regarding this Privacy Policy, website privacy practices or patient information handling may be directed to:

Orbit Diagnostics & Healthcare
2nd Floor, Sara Centric Mall,
Baghat Chowk, Barzulla,
Next to Sharp Sight Eye Hospital,
Srinagar, Jammu & Kashmir 190005

Phone: +91 97970 10111

Email: info@orbitdiagnostics.org

Privacy Questions

Will my report be shared publicly?
Diagnostic information is not intended for public disclosure.
Can anyone request my report?
Report access may follow patient verification and operational procedures.
Does the clinic perform sex determination?
No. Diagnostic activity follows applicable Indian regulations and prenatal sex disclosure is not supported.
Are all reports stored forever?
Retention may vary depending on examination type and legal requirements.

Questions About Privacy Or Reports?

Contact Orbit Diagnostics & Healthcare regarding appointments, communication or operational privacy questions.